Digital Transformation at Scale: Why Strategy is the Delivery. London Publishing Partnership, (2018)

Across the globe, the traditional practices of public administration are faced with the challenge of adapting to an increasingly digital society. This is not a new problem. The state has steadily lagged behind leading practices in technological adoption for decades but with the increasing pace of technological innovation and adoption elsewhere, government risks falling steadily further behind. With public health crises like the COVID-19 pandemic forcing the public administration to adopt digital practices in the absence of the analog and in-person work-arounds that have long substituted for meaningful digital adaptation, in 2020, chickens have come home to roost.